CAREERS - Service Desk Technician (temp-to-hire)

Location: 
Corporate Office - Costa Mesa
Technology Center - Garden Grove
Offsite Office

 
Education/Certification:
  • Bachelors Degree preferred
  • A+, Network+ or MCP certifications a plus
 
Responsibilities:
  • First level response for the IT Ticketing System.
  • Assign tickets to the right parties promptly and monitor aging of tickets
  • Primary contact for new hire setup, configuration, support, and problem resolution.
  • Troubleshoot application issues, hardware failures, printing, and other concerns presented within rapid response times.
  • Troubleshoot mobile device Exchange connectivity
  • Special project and requests as assigned.
  • Provide help desk related support to end users.
  • Provide remote assistance to field users and remotes offices
  • Installation of end user software and technical equipment
  • Travel to the Technology Center in Garden Grove at least once a week
  • Primary contact for IT Asset Management and IT equipment purchases
  • Basic network troubleshooting
 
Qualifications:
  • Customer Service oriented
  • Highly experienced with IT ticketing systems. Track-it knowledge is a plus
  • Minimum 2 years work experience in system support / helpdesk related area.
  • Advanced technical knowledge of hardware / software operations in a Microsoft based environment. Network connectivity and communication experience is a plus.
  • Experience with Windows operating systems (XP and 7) and computer hardware.
  • Excellent knowledge of PC hardware
  • Firm knowledge of MS Office suite of applications (Word, Excel, PowerPoint, Outlook)
  • Moderately proficient in Active Directory user account management
  • SharePoint knowledge is a plus
  • Familiar with VMWare virtualization solutions such as VMWare Fusion and VMWare Workstation
  • Experience with Mac OSX Lion and Mountain Lion
  • Firm knowledge of VPN technologies, remote assistance and remote desktop management tools
  • Working knowledge of OS imaging technologies. Microsoft Deployment Toolkit and Ghost are a plus
 
Skills/Abilities:
  • Multi-task oriented with desire to work in a fast paced environment
  • Must be a team player willing to assist others at all levels of the organization
  • Strong communication skills (both written and verbal)
  • Strong organizational and time management skills with the ability to multi-task and work autonomously or with a team.
  • High level of attention to detail and accuracy
  • Ability to have flexible hours based on IT team schedules.
  • Ability to communicate effectively on a one-on-one basis or in group setting.
  • Must be highly motivated individual with high level of initiative and a positive attitude
  • Ability to exercise strict confidentiality
  • Analytical, quantitative and problem solving abilities
  • Excellent punctuality and reliability
 

For consideration, please click here to submit your resume or mail to HR, Insight Investments, 7th Floor, 611 Anton Blvd., Costa Mesa, CA 92626, or fax to (714) 939-8609.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.