CAREERS - Audit Technician, Team Lead (temp-to-hire)

Location: 
Technology Center - Garden Grove
7:00am - 3:30pm M-F, and overtime as required
 
Education/Certification:
  • High school education or higher.
 
Responsibilities:
  • Recommend selections that meet the customer's needs and emphasize selling points of items such as quality, versatility, company productivity standards etc.
  • Assemble customized computer systems based upon customer specifications; troubleshoot system components to ensure quality of work; assist with quality control activities by checking the work of technicians.
  • Repair computer systems and other peripheral equipment; conduct a variety of diagnostic tests to determine repairs needed; make necessary repairs in a timely basis;
  • communicate with all levels of managements and sales team as necessary to determine problem areas and repairs needed; ensure the highest quality of work produced.
  • Provide technical support to staff technicians regarding hardware, installation and other systems issues; assist sales team with technical support issues.
  • Perform daily quality check procedures as required.
  • Track and inventory vendor supplied service parts for equipment under repair; order parts as necessary; follow company established policies regarding the safekeeping and security of equipment under repair, departmental equipment and parts
  • Prepare a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit required paperwork on a timely basis to department management
 
Qualifications:
  • Moderate proficiency with MS Word, MS Excel, MS Power Point, Outlook
  • Knowledge of Great Plains
  • Extensive knowledge of PC hardware, software
  • Must have CTIA A+ Certification
  • Dell Warranty Certification
  • Completion of a technical training program in PC repair.
  • 1 to 3 years related supervisory experience; or equivalent combination of education, experience and/or training required.
 
Skills/Abilities:
  • Dell Warranty Certification
  • Strong verbal and written communication skills; and excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships.
  • Strong organizational and time management skills with the ability to multi-task and work autonomously or with a team.
  • Strong attention to detail.
  • Ability to communicate effectively on a one-on-one basis or in group setting.
  • Ability to exercise strict confidentiality
 

For consideration, please click here to submit your resume or mail to HR, Insight Investments, 7th Floor, 611 Anton Blvd., Costa Mesa, CA 92626, or fax to (714) 939-8609.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.